Maintenance with the owner's terms enforced and proof on every statement · Hire Tod

Maintenance is where owners stop trusting you

Approvals that take a week

The repair takes a day; finding out who may approve it takes the rest.

Thresholds nobody wrote down

Each owner's limit lives in someone's head or an old email.

“Why does this cost so much?”

Owners see a number on a statement and assume a markup.

Is this vendor licensed?

After a storm, the unlicensed show up first — and the owner's house is on the line.

From the tenant's text to the owner's statement

Requests by text

Tenants text or use their unit's link, with photos. Nothing to download, and the request lands on the unit.

Text or a per-unit link
Photos with the request
On the unit's history

Unit 4B · tenantExample

Kitchen sink is leaking under the cabinet

Thanks — a plumber is booked for tomorrow, 9–11 AM.

Your company's number

The owner's terms, enforced

Each staff member has a spending limit. Anything over it goes to an owner or admin of your company — nobody has to remember.

A limit per person
Over it goes up, automatically
Every approval on the record

Unit 4B · Sink leakExample

From the tenant: “Kitchen sink is leaking under the cabinet”
Your limit: Under $500 — approved
Your plumber: Offered first · accepted
Booked: Tomorrow, 9–11 AM

Your vendors first

Each trade's preferred vendor is offered the job first. If they pass or don't answer, our checked pros are next.

Your vendors, in your order
Then checked, licensed pros
Florida licenses read from the state registry

Offer · sink leakExample

Your plumberOffered first · accepted
BookedTomorrow, 9–11 AM
Work done3 photos · bill attached

Proof on every statement

Each owner gets a statement every month with the work done, the photos and the bills behind every line.

One statement per owner
Photos and bills attached
Owners approve in their own portal

Owner statement · OctoberExample

Unit 4B · sink trap: $185.00
Unit 2A · AC capacitor: $240.00
Unit 7 · gutter clean: $120.00

3 jobs · 11 photos · 3 bills$545.00

Bigger jobs, bid on one scope

For a roof or a repipe, checked pros price the same scope, the owner picks, and the contract and payment stay on the job.

Bids side by side
The owner approves
Contract and payment on one record

Unit 7 · roofExample

Bids: 3 on the same scope
Lowest: $9,400 · starts Nov 12
Owner: Approved in their portal

Contract sentSigned

What changes

TodayWith Hire Tod

RequestsCalls, emails, a portal tenants ignoreA text or the unit's link, with photos

ApprovalsWhoever answers firstEach person's limit, enforced

VendorsWhoever's freeYours first, then checked pros

LicensesTaken on trustRead from the state registry

Owner statementsA number per linePhotos and bills behind every line

Questions

We already use AppFolio (or Buildium, Rent Manager).

Keep it for rent and accounting. Hire Tod runs the maintenance work beside it — requests, approvals, vendors and owner statements.

Do tenants need an app?

No. They text, or use their unit's link.

Can we keep our own vendors?

Yes. Your preferred vendor for each trade is offered the job first; our checked pros fill the gaps.

How do approval limits work?

Each staff member has a limit. Anything over it goes to an owner or admin of your company, and every approval is recorded.

How do you check vendors?

We read each pro's license from the Florida registry for their trade, check their insurance and read the public record.

Every repair inside the owner's terms. Proof on every statement.